Friday, May 05, 2006

TurboTax's Refund Bonus Program is a hassle

I filed my taxes late this year(finished then 4/15/06) and I decided to get some gift cards through Turbo Tax's Refund Bonus program. You order some gift cards at a discount - typically 10% off the face value of the card plus a shipping fee of $15-20. Today I got the 5 gift cards I had ordered via FedEx. I ordered 2 Bed Bath and Beyond gift cards worth $25 each, 1 Starbucks card worth $25, and 2 American Express cards worth $200 each. I was super excited since it meant I could get my friend's wedding gift before visiting her this weekend in New York. The American Express gift cards are only valid at certain stores, but that includes some stores that my friends commonly register at (e.g. Crate and Barrel). I decided to check the balance of my gift card before driving down to Crate and Barrel. Good thing I did since my cards have a balance of $0!!! I'm glad that I didn't waste my time and the gas driving to the mall (I do have some other things to do in the area, but they're not urgent).

Apparently they haven't been activated yet and it will take 3-5 business days to resolve the issue. I was extremely frustrated and disappointed. Since taking on my new job, I am lacking in patience since my time at home is so limited.

Thumbs down to Amex and Turbo Tax for this snafu. I also checked the balances on my other gift cards and they are what they should be.


TurboTax-RB said...

I am the product manager of the TurboTax Refund Bonus program, and I stumbled on this blog as I was researching press about the program this year. I may be a little late, but I want to apologize for any hassle you had with the program and invite you to contact us to help resolve any issues you are having. This sounds like a fluke incident and we would love to work with you to resolve it. We built this program this year to give customers a way to stretch their tax refunds and on average customers are getting over $80 of bonus dollars from the program... more than the cost of the entire TurboTax program. I personally did the program and saved myself a ton on new appliances. I am sorry if you did not get the full value we were aiming for. Please feel free to contact me or Sandra Felix (the head of our service center for the program).


David Bedell

Sandra Felix